Shipping policy
Shipping Policy
Last updated: April 11, 2026
At 1HEARTOF5, we’re committed to delivering your order quickly, safely, and with care. Please review our shipping policy below for full details on order processing, delivery timelines, and support.
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Order Processing
All orders are processed within 1–3 business days after your payment is successfully confirmed.
Orders are not shipped on weekends or holidays
During product launches, promotions, or high-volume periods, processing may take slightly longer
If your order is significantly delayed, we will contact you using the email provided at checkout
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Shipping Rates & Delivery Times
Shipping costs are automatically calculated and displayed at checkout.
Domestic Shipping (U.S.)
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
International Shipping
Estimated Delivery: 7–21 business days
Delivery times may vary depending on customs and destination country
Please note that shipping carriers may occasionally experience delays beyond our control.
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Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with your tracking number.
Please allow 24–48 hours for tracking updates to appear.
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Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If you notice an error, contact us immediately after purchase.
We are not responsible for packages shipped to incorrectly entered addresses.
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Lost or Stolen Packages
Once a package is marked as delivered by the shipping carrier, 1HEARTOF5 is not responsible for lost or stolen items.
If this happens, we recommend:
Checking with neighbors or household members
Contacting the shipping carrier directly
Filing a claim with the carrier if needed
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Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
Your order number
Clear photos of the damaged item
Photos of the shipping packaging
This helps us resolve the issue as quickly as possible.
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Contact Us
For shipping questions or support, please contact us at:
Email: Support@1heartof5.com
Brand: 1HEARTOF5
We appreciate your support and thank you for shopping with us.